Only ACTIONS drive results! Our clients are so relentlessly targeted by “analytics” software vendors one would think that they have managed their businesses blindly for the last few decades. Granted, the nature of business analysis is changing with the explosion of data, advanced AI techniques, and new business models. But the questions remain the same: … Continue reading The Last Mile of Business Analytics: From Insights to Action
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Getting Your Arms Around Customer Retention
Background RedPort has been working on bank retention problems since 1998 when one of our partners took on the challenge of running customer value and retention activities for US Bancorp during a difficult merger. Over the ensuing years, we have developed a sophisticated data-driven approach to identifying root causes of retention and have developed specific … Continue reading Getting Your Arms Around Customer Retention
Announcing RedPort 2.0!
Our team has poured our hearts and souls into growing RedPort from an idea on a piece of a paper into an international brand that’s helped build some of the most exceptional financial institutions in the world. As we move into the next decade, our ambitions and goals for RedPort are even greater. We’re on … Continue reading Announcing RedPort 2.0!
Customer Experience 2020: The Emergence of the Autonomous Financial Institution
In the age of self-driving cars, additive "3D" manufacturing processes, and self-flying delivery drones - how can financial institutions capture similar opportunities enabled by continual advances in sensors, artificial intelligence, and autonomous process automation? Financial institutions need deep analytics solutions that: 1. Start by allowing the definition of the desired business goal like growing market share, … Continue reading Customer Experience 2020: The Emergence of the Autonomous Financial Institution
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