During the summer of 2021 alone three credit unions (Alliant, Weokie and UW Credit Union) eliminated or drastically cut overdraft fees. They are joining digital players like Chime, Ally and Capital One and in the process, potentially upsetting the profit model for many banks and credit unions. According to industry benchmarks the average checking account … Continue reading Overdraft fee cuts threaten Bank/Credit Union profitability
Only ACTIONS drive results! Our clients are so relentlessly targeted by “analytics” software vendors one would think that they have managed their businesses blindly for the last few decades. Granted, the nature of business analysis is changing with the explosion of data, advanced AI techniques, and new business models. But the questions remain the same: … Continue reading The Last Mile of Business Analytics: From Insights to Action
Background RedPort has been working on bank retention problems since 1998 when one of our partners took on the challenge of running customer value and retention activities for US Bancorp during a difficult merger. Over the ensuing years, we have developed a sophisticated data-driven approach to identifying root causes of retention and have developed specific … Continue reading Getting Your Arms Around Customer Retention
Our team has poured our hearts and souls into growing RedPort from an idea on a piece of a paper into an international brand that’s helped build some of the most exceptional financial institutions in the world. As we move into the next decade, our ambitions and goals for RedPort are even greater. We’re on … Continue reading Announcing RedPort 2.0!
A practical approach to data management for financial institutions Much virtual ink has been spilled in the last few years about data and analytics. Big data, data science, machine learning, artificial intelligence, neural networks, etc... – new capabilities keep emerging and dozens of articles on the imperative of data and analytics appear every week. Unfortunately, … Continue reading Making Money with Your Data
Committing to customer centricity will almost certainly require a financial institution to invest up-front to support the strategy - an investment that will pay off over several years. Prior to making the decision to begin a customer-centric transformation, it is important that CEOs have a clear view of how the strategy will result in a stronger financial position for … Continue reading How Customer-Centric Strategies Pay Off Financially
Since 1995, the Partners at RedPort have been working on Customer-Centric business models in financial institutions across the globe. From the biggest banks and insurers like US Bank and USAA, to mid-sized credit unions, MFI's and consumer lenders - we have seen countless customer-centricity efforts - many which were successful - and some that were … Continue reading Five Reasons Customer Centricity Fails
In the age of self-driving cars, additive "3D" manufacturing processes, and self-flying delivery drones - how can financial institutions capture similar opportunities enabled by continual advances in sensors, artificial intelligence, and autonomous process automation? Financial institutions need deep analytics solutions that: 1. Start by allowing the definition of the desired business goal like growing market share, … Continue reading Customer Experience 2020: The Emergence of the Autonomous Financial Institution
If you thought you read Excellence in the title of this post, instead of Elegance, we’re glad you did. To us, simplicity is elegance. The most successful banks, insurers, and credit unions operate with an elegant simplicity that includes a clear focus on their customers, a deliberate commitment to knowing what those customers need, and … Continue reading Elegant FI’s
You can hardly go anywhere or read anything anymore without hearing or seeing something about Big Data. People who aren’t in banking, insurance retail, or consumer marketing could be forgiven for thinking Big Data is like the second coming of Godzilla or something: “Big Data. It’s Everywhere!” But while high-consumer-based merchandisers have been building their … Continue reading Analytics: Strategy or Tactic?