How Customer-Centric Strategies Pay Off Financially

Committing to customer centricity will almost certainly require a financial institution to invest up-front to support the strategy - an investment that will pay off over several years. Prior to making the decision to begin a customer-centric transformation, it is important that CEOs have a clear view of how the strategy will result in a stronger financial position for … Continue reading How Customer-Centric Strategies Pay Off Financially

Five Reasons Customer Centricity Fails

Since 1995, the Partners at RedPort have been working on Customer-Centric business models in financial institutions across the globe. From the biggest banks and insurers like US Bank and USAA, to mid-sized credit unions, MFI's and consumer lenders - we have seen countless customer-centricity efforts - many which were successful - and some that were … Continue reading Five Reasons Customer Centricity Fails