Since 1995, the Partners at RedPort have been working on Customer-Centric business models in financial institutions across the globe. From the biggest banks and insurers like US Bank and USAA, to mid-sized credit unions, MFI's and consumer lenders - we have seen countless customer-centricity efforts - many which were successful - and some that were … Continue reading Five Reasons Customer Centricity Fails
Month: May 2017
Customer Experience 2020: The Emergence of the Autonomous Financial Institution
In the age of self-driving cars, additive "3D" manufacturing processes, and self-flying delivery drones - how can financial institutions capture similar opportunities enabled by continual advances in sensors, artificial intelligence, and autonomous process automation? Financial institutions need deep analytics solutions that: 1. Start by allowing the definition of the desired business goal like growing market share, … Continue reading Customer Experience 2020: The Emergence of the Autonomous Financial Institution
Elegant FI’s
If you thought you read Excellence in the title of this post, instead of Elegance, we’re glad you did. To us, simplicity is elegance. The most successful banks, insurers, and credit unions operate with an elegant simplicity that includes a clear focus on their customers, a deliberate commitment to knowing what those customers need, and … Continue reading Elegant FI’s
Analytics: Strategy or Tactic?
You can hardly go anywhere or read anything anymore without hearing or seeing something about Big Data. People who aren’t in banking, insurance retail, or consumer marketing could be forgiven for thinking Big Data is like the second coming of Godzilla or something: “Big Data. It’s Everywhere!” But while high-consumer-based merchandisers have been building their … Continue reading Analytics: Strategy or Tactic?
Do You Run A Spaghetti Strategy?
A number of strategies have been employed successfully by a great number of insurers around the world — five strategies, to be precise. One, in particular, has failed miserably on every attempt. RedPort encourages the use of any of the first four. We highly recommend that you don’t even try the fifth; although, it may … Continue reading Do You Run A Spaghetti Strategy?
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