Committing to customer centricity will almost certainly require a financial institution to invest up-front to support the strategy - an investment that will pay off over several years. Prior to making the decision to begin a customer-centric transformation, it is important that CEOs have a clear view of how the strategy will result in a stronger financial position for … Continue reading How Customer-Centric Strategies Pay Off Financially
Microfinance
Five Reasons Customer Centricity Fails
Since 1995, the Partners at RedPort have been working on Customer-Centric business models in financial institutions across the globe. From the biggest banks and insurers like US Bank and USAA, to mid-sized credit unions, MFI's and consumer lenders - we have seen countless customer-centricity efforts - many which were successful - and some that were … Continue reading Five Reasons Customer Centricity Fails
Customer Experience 2020: The Emergence of the Autonomous Financial Institution
In the age of self-driving cars, additive "3D" manufacturing processes, and self-flying delivery drones - how can financial institutions capture similar opportunities enabled by continual advances in sensors, artificial intelligence, and autonomous process automation? Financial institutions need deep analytics solutions that: 1. Start by allowing the definition of the desired business goal like growing market share, … Continue reading Customer Experience 2020: The Emergence of the Autonomous Financial Institution
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