Making Money with Your Data

A practical approach to data management for financial institutions Much virtual ink has been spilled in the last few years about data and analytics. Big data, data science, machine learning, artificial intelligence, neural networks, etc... – new capabilities keep emerging and dozens of articles on the imperative of data and analytics appear every week. Unfortunately, … Continue reading Making Money with Your Data

How Customer-Centric Strategies Pay Off Financially

Committing to customer centricity will almost certainly require a financial institution to invest up-front to support the strategy - an investment that will pay off over several years. Prior to making the decision to begin a customer-centric transformation, it is important that CEOs have a clear view of how the strategy will result in a stronger financial position for … Continue reading How Customer-Centric Strategies Pay Off Financially

Five Reasons Customer Centricity Fails

Since 1995, the Partners at RedPort have been working on Customer-Centric business models in financial institutions across the globe. From the biggest banks and insurers like US Bank and USAA, to mid-sized credit unions, MFI's and consumer lenders - we have seen countless customer-centricity efforts - many which were successful - and some that were … Continue reading Five Reasons Customer Centricity Fails

Customer Experience 2020: The Emergence of the Autonomous Financial Institution

In the age of self-driving cars, additive "3D" manufacturing processes, and self-flying delivery drones - how can financial institutions capture similar opportunities enabled by continual advances in sensors, artificial intelligence, and autonomous process automation? Financial institutions need deep analytics solutions that: 1.  Start by allowing the definition of the desired business goal like growing market share, … Continue reading Customer Experience 2020: The Emergence of the Autonomous Financial Institution